Dart Frog Wordmark Tee

DOMESTIC ORDERS

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Express Shipping within Australia will take approximately 2 - 4 working days. Standard shipping within Australia will take approximately 5-7 days. For delivery within Australia we use Australia Post

By selecting Express Shipping for your orders, you acknowledge that there is a possibility that delivery delays may occur, and that StreetX will not refund any postage charges or be held responsible for any delays. Express Shipping does not cover orders being packed faster, but it does cover orders being sent out quicker through the Australia Post network.

For domestic delivery, you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy release periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

PICK UP IN STORE

Our pick up in store feature will be disabled from the Black Friday period in November until Mid January as we are working to streamline our customer experience and ensure you are all getting your orders as soon as possible.

In the meantime, we are offering RENDR same day delivery service for all of you who want your product... yesterday!

If you have any concerns or questions, please feel free to reach out at info@streetx.com.au

Please refer to section 11 of the StreetX terms for further information on our Pick Up From Store Orders

https://www.streetx.com.au/pages/terms-of-service

INTERNATIONAL ORDERS

We ship to most destinations around the world and we use DHL Express for all orders.

Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

For International delivery, you should receive your order within 8 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

Prices are displayed in AUD or your selected currency based on area.

RENDR

 Rendr is a same day delivery option available to our Perth customers. Rendr delivery provides a Rendr Fast and Rendr Flexible option

 Rendr Fast - Once order has been packed it will be received within 3 hours of the same day of Rendr Fast courier being booked.

 Rendr Flexible - Once order has been packed it will be received by 5pm on the same day as Rendr courier has been booked.

 Rendr orders will only be fulfilled from Monday to Friday between 9am and 3.30pm. Any orders made outside of these times or on public holidays will be fulfilled during the next work day.

SPECIALTY RELEASES

All 72-hour releases, 24-hour releases, DTG items are made-to-order items and are considered specialty releases. As the products are made-to-order, shipping of orders containing these products will occur once the product has been printed. Fulfilment of orders containing these products will occur as they are made available to dispatch. Shipping times of orders containing any of the above products are longer than standard timeframes.

Production timeframes for specialty release items can be 24 hours to 14 days depending on stock held, this will impact order fulfilment for any orders that contain these products. Once the items have been produced orders will be fulfilled from the earliest received.

Due to the nature of specific specialty releases, pick up in store may be disabled while the product is available for sale.

Rendr same-day delivery is available for specialty releases, due to these products being made to order Rendr delivery services are only able to be booked by us once specialty release products have been produced.

Booking Rendr delivery for specialty release products does not mean your order will be printed quicker. If the Rendr delivery option is selected we are not able to offer refunds as these orders will be sent out as a priority once the product has been received.

WILLIAM STREET STORE PURCHASES

Unwanted items purchased in store may be returned within 7 business days of purchase.  You must provide the original receipt for the purchased items that are being returned. You will be refunded in the form of store credit, valid for one year, or, subject to availability,  you can exchange your purchase. If your item is faulty or not as described, you have different rights (see “Faulty Items” below).
 
Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase (see “Faulty Items” below).
 
Items purchased in the William Street store can only be returned to our William Street store.

ONLINE PURCHASES

If you are not 100% satisfied with your online purchase you can return your goods within 14 days of receipt for a store credit or gift voucher. Returned products must be in perfect saleable condition, in the original packaging and with all tags attached. For Australian domestic orders please contact our team at info@streetx.com.au
 
For international orders please contact our team at info@streetx.com.au.
 
Items purchased online cannot be returned in store and the online store does not accept returns of in store purchases

EXCEPTIONS

We cannot accept any returns on underwear, swimwear, or socks for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).

EXCHANGES

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.

FAULTY ITEMS

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund.  If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.
 
This does not apply to items which are discounted by us for an obvious fault.

SPECIALTY RELEASES

All 72-hour releases, 24-hour releases, DTG items are made-to-order items and are considered specialty releases. Due to this, no refunds or exchanges will be provided.